Terms & Conditions
WARNING: For Racing Vehicle use only! Our products are intended to be used only on racing vehicles on closed courses, and are not for use on roads or vehicles otherwise subject to emissions control requirements. In California, our products should not be used on any vehicle that is registered or licensed for use on public roads.
ORDER ELECTRONICALLY: You can order direct from Graves Motorsports via our website.
INVOICES + TRACKING: Directly upon completing your purchase with Graves Motorsports online, you will receive a confirmation invoice showing the order details and information. This email will come from firstname.lastname@example.org. After your order has been completed from our shipping facility you will receive an email from UPS with the tracking number and details. A copy of the final invoice that includes the tracking number will also be emailed to you within 24 hours of shipment confirming your order has been completed. To insure proper delivery and smooth transactions with Graves Motorsports please make sure that you have placed gravesport.com as a trusted site to your email application and that you accept any messages from UPS. At any time if you have a question, do not hesitate to use our support page listed in the top menu bar.
ORDER BY TELEPHONE: Please have the part number(s) you wish to order ready and call Graves Motorsports at (818) 902-1942 with your order.
PAYMENT: We accept all major credit cards (Visa, MC, Amex, Discover). All orders must be paid-in-full before we will ship them. We do not accept personal checks. We do not offer open accounts.
PRICES: All prices are F.O.B. Van Nuys, CA and are subject to change without notice.
SHIPPING: We ship United Parcel Service (UPS) on all orders. Shipping charges are added to invoice total. Shipping via US Post Office is for international orders only (done outside the website). Express services like 1 day, 2nd Day or Overnight are no longer guaranteed and late deliveries will not be refunded.
BACK ORDERS: We do not cancel back orders unless requested. We do not charge for back ordered items up front unless they are deemed a "special order". When back ordered come back into stock we will call our customer and if the item if still needed only then do we charge your credit card. When out of stock orders come in, back orders are shipped first.
SPECIAL ORDERS: On special orders, a 50% deposit is required. Please allow 30-120 days shipping time on special orders. No returns or refunds are given on special orders.
WORKS PARTS:Full deposit at time of order is required. Delivery expectations are outlined on the WORKS products pages. No returns or refund are available on WORKS orders.
FOREIGN ORDERS: Must be pre-paid in US Money Order, Certified Bank Draft or letter of credit US funds only. Orders are shipped freight and duty collect. Due to this, international orders cannot be placed to the website. Please send the order using the international option at check out and put in store as the shipping value. We will compute the shipping charges and respond quickly to allow proper handling of your order.
RETURNS: No returns will be accepted without prior approval. All returned merchandise must be accompanied by a return authorization number (RA#) and a copy of the original invoice. All returns will be inspected and will be subject to a 20% restocking fee. Returns due to shipping error or manufacturer defect will be replaced immediately. No returns after 30 days from invoice date. All refused shipments must be in new condition for resale and are subject to a 20% restocking fee and all freight charges. Graves Motorsports products purchased through another reseller must be returned through them. No returns on special orders. Cancelled items are treated as RETURNS also and are subject to the 20% restocking fee. We do not accept returns from dealers. Those returns should be handled between the dealer and there customer. ABSOLUTELY NO RETURNS ON ELECTRONICS, NO EXCEPTIONS.
PUBLIC ROAD USE: Some items in this catalog and on our web site may not be legal for sale or use in the state of California on any pollution-controlled vehicle. Graves Motorsports performance products are intended for racing vehicles only and are not applicable for use on pollution-controlled street/highway vehicles.
CLAIMS: All claims for damage or missing goods are the responsibility of the carrier. Always check the condition of the merchandise in front of the carrier. All claims must be made to the carrier.
WARRANTY: Graves Motorsports strives to produce products with the highest quality and performance in the industry. Graves Motorsports products are produced for the purpose of racing, therefore there is NO WARRANTY WRITTEN OR IMPLIED on any products made or sold by Graves Motorsports. All descriptions given by Graves Motorsports as to function are for reference only and are not a guarantee. Graves Motorsports will not assume any responsibility for personal injury, labor or other injury arising out of the use of any product we manufacture or sell. Graves Motorsports shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or installing the product, the buyer agrees to all of these terms. If a problem arises that is questionable, we may ask that the item be returned for evaluation. If in the opinion of Graves Motorsports an adjustment should be made, we will either repair or offer assistance in solving the problem. The use of Graves Motorsports products is at the sole discretion of the buyer.
LIABILITY: The purchaser of any Graves Motorsports products releases the manufacturer of those products and/or Graves Motorsports from all liabilities as to the use of those products. The purchaser recognizes that any alteration or modification to any motorcycle may increase the risk of injury or accident and may also render the motorcycle illegal for public road use.
COPYRIGHTS: The entire contents of this web site including photos and text are copyrighted by Graves Motorsports. All rights reserved. No part of this web site will be reproduced without prior written permission from Graves Motorsports.